At Zarolli.com, we are very proud to offer free shipping!
Do you offer worldwide shipping?
Yes, we ship worldwide, with the exception of certain areas with specific delivery restrictions. If you would like to check whether we can ship to your address, please send an email to info@Zarolli.com or a message via our social media channels.
What are your shipping methods, prices and delivery times?
Free Shipping (with tracking) – [Free Shipping – £0.00 GBP]
Dispatched Monday to Friday, during business hours, excluding public holidays.
Orders are usually dispatched 2 to 4 working days (Monday to Friday) after being placed.
Delivery time for Free Shipping:
- USA and Canada: 8 to 12 working days (Monday to Friday)
- Australia, New Zealand and Oceania: 8 to 12 working days (Monday to Friday)
- Europe and the UK: 8 to 12 working days (Monday to Friday)
- Latin America: 9 to 26 working days (Monday to Friday)
- Other countries: 8 to 30 working days (Monday to Friday)
Express Shipping (insured, with tracking):
- [£7.43 for orders between £0.00 and £44.64]
- [£9.66 for orders from £45.38 upwards]
Dispatched Monday to Friday, during business hours, excluding public holidays.
Orders are usually dispatched 1 to 2 working days after confirmation.
Includes free replacement for lost/stolen parcels.
Delivery time for Express Shipping (insured, with tracking):
- USA and Canada: 4 to 8 working days (Monday to Friday)
- Australia, New Zealand and Oceania: 4 to 8 working days (Monday to Friday)
- Europe and the UK: 4 to 8 working days (Monday to Friday)
NOTE: Actual delivery times are still subject to the official website/notice of the local carrier, as they may be affected by flight schedules, weather conditions and other external factors.
Where can I find my tracking number?
As soon as your items have been dispatched, you will receive a notification from us by email with the tracking number.
If you have not received the tracking code, or if the number does not work, please contact our customer support team and we will be happy to help you.
For further information, please email us at info@Zarolli.com.
Are there any customs fees?
International orders may be subject to additional taxes or customs fees upon arrival at their destination. This very rarely happens to our customers; however, should it occur, it is your responsibility to pay any additional taxes or customs fees. We recommend that you check with your local authorities to verify whether any import duties apply before placing your order.
Can I change the delivery address of my order?
Zarolli is not responsible for incorrect addresses entered during the checkout process. Please make sure your billing and delivery addresses are correct when placing your order. Should the error be ours, we will take full responsibility and send a replacement at no additional cost.
I think my parcel may have been stolen or lost in transit — what should I do?
If your parcel's tracking number indicates that the order has been delivered, but you are unable to locate the parcel, please check around your property, the entrance or the post room, and get in touch with your neighbours in case someone has received the parcel on your behalf or it was delivered to the wrong address. We recommend waiting 1 to 2 working days to see whether the parcel will be redelivered by the carrier. If the parcel still has not been located or redelivered after 2 working days, please report it directly to your local postal service to file a claim. You can lodge the claim at your local post office by providing the tracking information. After filing the claim, please wait for a response from the postal service before contacting us. Send an email to info@Zarolli.com with the postal service's response so that we can assist you further.
WANDER+ is not responsible for lost or stolen parcels that were delivered to the address provided on the order. For your peace of mind, we recommend choosing the express and insured shipping methods, which include free replacement of stolen parcels.
We will consider an item lost in transit if the tracking information shows no updates for 20 days. Please contact us at info@Zarolli.com so that we can arrange a replacement.